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The Power of Feedback: Listening to Those You Serve

Feedback—perspectives, feelings, and opinions your clients have about their experiences with your organizations—is a critical, and often underattended to, source of information that can be used to improve practice. Collecting and using it in an ongoing way can help improve your practices and decision-making, and can help build trust with your clients. 

You’ll leave this interactive workshop with a better understanding of why feedback matters, what a high-quality feedback loop is, and how to get started. You’ll hear from a funder, a nonprofit provider, and a client who have engaged in this practice and used it to improve program quality.  And, you’ll have the opportunity to connect with others at various stages of their feedback journeys. 

Speakers

Agenda

9:45 - 10:00 am: Check-In and Light Breakfast

10:00 am-12:00 pm: Workshop and Panel Discussion

12:00 pm - 1:00 pm: Networking Lunch 

Parking is available onsite.  A continental breakfast and lunch will be provided.

Event Details

Date: Tuesday, June 18, 2019
Time: 9:45 am - 1:00 pm 
Location: Sobrato Center for Nonprofits: Redwood Shores 
350 Twin Dolphin 
The Shoreway Room 
Redwood City, CA 94065
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