Feedback—perspectives, feelings, and opinions your clients have about their experiences with your organizations—is a critical, and often underattended to, source of information that can be used to improve practice. Collecting and using it in an ongoing way can help improve your practices and decision-making, and can help build trust with your clients.
You’ll leave this interactive workshop with a better understanding of why feedback matters, what a high-quality feedback loop is, and how to get started. You’ll hear from a funder, a nonprofit provider, and a client who have engaged in this practice and used it to improve program quality. And, you’ll have the opportunity to connect with others at various stages of their feedback journeys.
- June Wang, Senior Portfolio Manager, Listen4Good
- Tessa Soloman, Director of Strategic Initiatives, Peninsula Family Service
- Chase Ouro, Program Analyst for Evalution & Learning, Peninsula Family Service
- Ash McNeely, Executive Director, Sand Hill Foundation
- Valerie Threlfall, Founder and Principal, Ekouté
9:45 - 10:00 am: Check-In and Light Breakfast
10:00 am-12:00 pm: Workshop and Panel Discussion
12:00 pm - 1:00 pm: Networking Lunch
Parking is available onsite. A continental breakfast and lunch will be provided.
350 Twin Dolphin
The Shoreway Room
Redwood City, CA 94065