Salesforce Support Assistant

Salesforce Support Assistant
Job Description: 

Are you looking for a position that gives you the opportunity to have a positive, profound, and long-lasting impact on the health of children?

At the Lucile Packard Foundation for Children’s Health, we are a team of dedicated individuals with a shared commitment to helping kids and families live healthier lives.

We do this by:

  • Fundraising for Lucile Packard Children’s Hospital at Stanford and the maternal and child health programs of Stanford University School of Medicine.
  • Raising awareness of children’s health issues.
  • Promoting a system of care that improves the lives of children with special health care needs and their families.

The Salesforce Support Assistant (SSA) will be working with the Programs and Partnerships department, a 10-person team within the Foundation and will report to the Grants Manager. Working closely with the Program Associate, the SSA duties will involve supporting the management and troubleshooting of Emma in Salesforce, maintenance of vendor relations, and working with the Grants Manager to ensure data integrity and improve the department’s operations and adoption of the system, incl. biweekly data de-duplication, updating grants-related data, creating internal documentation, and other ad-hoc Salesforce projects.

This is a part time, temporary position, with a minimum of three days per week and up to four days a week until August 31, 2019.


  • Support the management and troubleshooting of Emma, closely with the Program Associate;
  • Support vendor relationship and invoices;
  • Data upkeep of Salesforce, including updating processed checks and creating necessary records in Salesforce;
  • Manage monthly data exports;
  • Assist with drafting end user documentation as needed;
  • Manage bi-weekly de-duplication and project-based data clean-up in Salesforce; and
  • Other data or technical projects to be assigned as needed.


Required Skills:

  • One year of experience working as a user on the Salesforce platform
  • Familiarity with Microsoft Excel and Outlook
  • An eye for detail and quick learner of new computer software, tools, and platforms
  • Ability to accurately and quickly perform data entry tasks
  • Organized and have a knack to manage across data-related projects


  • Experience working with email marketing and integration software/platforms or grants management;
  • Experience as a super user in Salesforce or working with other CRM databases.


  • Experience with the following: Emma, FoundationConnect, and Dataloader.

Apply online by submitting a cover letter and resume.

The Lucile Packard Foundation for Children’s Health is an equal opportunity employer. Women, minorities, veterans and persons with disabilities are encouraged to apply.