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Director, Donor Engagement

Position: 
Director, Donor Engagement
Application Deadline: 
Friday, January 22, 2021
Job Description: 

ABOUT SILICON VALLEY COMMUNITY FOUNDATION

Silicon Valley Community Foundation advances innovative philanthropic solutions to challenging problems. As the largest community foundation in the world, we engage donors and corporations from Silicon Valley, across the country and around the globe to make our region and world better for all. Our passion for helping people and organizations achieve their philanthropic dreams has created a global philanthropic enterprise committed to the belief that possibilities start here. Learn more at siliconvalleycf.org

ABOUT THE OPPORTUNITY

This is a full-time exempt level position in Mountain View, California. 

Submit a resume with cover letter explaining your interest in the position and what you would bring to Silicon Valley Community Foundation.  Internal candidates should contact a member of the Human Resources department directly. 

JOB SUMMARY

Silicon Valley Community Foundation is seeking an experienced leader for its donor engagement division. Reporting to the senior vice president of donor engagement, the director, donor engagement is responsible for enabling a world-class donor experience through exceptional donor stewardship and the management of a talented, high performing staff, ensuring implementation of SVCF customer service standards, and departmental leadership.   

This role will be managing a segment of donors who generally desire a collaborative relationship with SVCF, regularly use advising services, and are engaged in local philanthropy (though not exclusively). This position requires proactive customer service skills alongside a deep understanding, or capacity to learn, the myriad of issues that underserved communities face, and the ability to articulate those issues, and build and maintain strong relationships, with donors.

DUTIES AND RESPONSIBILITIES

Support the senior vice president of donor engagement by serving as a member of the division’s leadership team.

Oversee development of the strategy, plan, implementation and evaluation for inspiring engagement of donors consistent with the overall strategy of the community foundation.

Manage a portfolio of high net worth donors, assisting them with development and implementation of their giving plans.

Create, manage and implement all aspects of exceptional, tailored and proactive donor stewardship.

Develop resources for donor and staff education about philanthropy and grantmaking, including a framework and tools for division staff to research and present impact investing opportunities to donors.

Develop and maintain solid working relationships with other departments to accomplish the community foundation’s goals and the division’s objectives; represent the division at meetings and on project teams across SVCF lending expertise on engaging donors and raising funds.

Supervise a team of philanthropy advisors to provide excellent customer service and expediency in a donor’s grantmaking and philanthropic journeys.

Provide leadership representation for the community foundation on donor engagement and impact investing in the field of philanthropy.

Act as a thought leader in donor experience and services and represent SVCF externally through participation in events and conferences and contributions to blogs and related news articles.

Remain informed on legislative, legal, accounting, investment, impact investing, and technology issues as they affect current and prospective donor engagement; advise staff as necessary. 

Other duties as assigned.

QUALIFICATIONS AND SKILLSETS

Bachelor’s Degree in Public Policy, Sociology, Health, Business, English or related discipline.  

10+ years demonstrated experience in donor relations, stewardship and service offerings; and experience in grantmaking for community-based organizations and/or foundations. 

Demonstrated leadership and management experience – ability to lead teams and optimize team performance. 

Strong networker with ability to build strategic relationships with donors. 

Excellent communication (written and verbal), presentation and listening skills for multiple and diverse audiences. 

Excellent group facilitation and one-on-one coaching/mentoring skills. 

Demonstrated experience with high net worth donor research, events, and execution of innovative, effective strategies and philanthropic services. 

Ability to adapt to new and changing situations.    

Awareness of local, national, and international issues of importance to donors and the philanthropic sector. 

Excellent interpersonal and project management skills with an ability to work with diverse groups in multicultural environments. 

Strong software skills in Microsoft Office Suite and Outlook. 

Ability to manage multiple projects with specific deadlines while delivering high quality work.

Keen interest in philanthropy, impact strategies and the support of and advancement of the non-profit community’s impact in SVCF’s and donors’ strategic priorities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; and talk or hear.  The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work performed by the incumbent in this position.  They are not intended to be an exhaustive list of all responsibilities, duties and skills.

EQUAL EMPLOYMENT OPPORTUNITY AND INCLUSION

Silicon Valley Community Foundation has a deep commitment to diversity, equity, inclusion and equal opportunity.  We are committed to building a team that is representative of our community.

SVCF is an equal opportunity employer.  Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, political affiliation, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

SVCF is committed to the full inclusion of all qualified individuals.  As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.  If reasonable accommodation is needed to participate in the job application or interview process and to perform essential job functions, of employment, please contact humanresources@siliconvalleycf.org.  Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format and/or using specialized equipment.